Comments on: EasyClosets.com Review

By: Steve Waterbury

Steve Waterbury — Thu, 28 Jul 2011 15:42:50 +0000

I just finished installing my Easy Closets.com closet, and I could not be happier with the results. The Home Construction & Improvement review is, in my view, accurate and trustworthy. There is one negative comment posted elsewhere on the internet that amazes me. The author claims to have spent “hours” cutting a metal bracket. Yes, I had to cut a metal bracket. I had a simple inexpensive hacksaw and the cut took less than 30 seconds. The steel bracket is not thick, and I cannot imagine anyone taking “hours” to make a cut that took me seconds. I am not at all handy with tools, I might add. I love the look and the utility of my new EasyClosets.Com closet.

By: Linda

Linda — Thu, 03 Feb 2011 22:02:52 +0000

We just finished installing 6 Easy Closet systems in our new house. The closets were designed by the staff. Adjustments were made based on our specific needs. For example, the girls wanted more shelves versus hanging space so the design team made adjustments. We had a glitch with one of the walk in closets because of the sloped ceilings. Easy Closet post sales rep did an immediate re-design and we sent back unused shelves and they forwarded the adjusted shelves. I would recommend Easy Closet System because the product is of reasonable quality, is relatively simple to install if you have a moderate level of handiness and you have the confidence of post sales support.

By: Eric

Eric — Sat, 15 Jan 2011 00:16:39 +0000

Another happy EasyClosets customer here! I designed and installed a walk-in closet for my home back in December 2008. Like others here, I was very pleased with the high quality materials, clear instructions, and ease of putting the system up. The finished product looked great. And it’s worth mentioning that their design, using a heavy-duty steel track mounted to framing studs in the wall to support the closet delivers an incredibly stable and solid finished product. Two years late my closet is in 100% perfect condition and remains as solid as a rock!

Just to share a lesson learned for me. I did not fully trust in the track mounting and mistakenly thought that resting the bottom shelf on the floor with a toe-kick would add stability. Not true! It only adds complexity to the work. For rod hanging and shelving, do NOT go floor to ceiling. It’s much easier and every bit as stable to let the shelves hang on the wall above the floor.

I just recently sold my home and am again going with EasyClosets for my new Master Bedroom walk-in closet. My only question now is crown molding or no crown molding? ;-)

By: John

John — Sun, 28 Nov 2010 15:48:51 +0000

I just finished installing one of their systems yesterday.

Their website design tool was great, but when we called in to talk to one of their people they noticed some details we had overlooked and gave us a much better design.

When the materials arrived, a shockingly fast two days later!, everything was in the boxes, nothing was missed. Everything fit together flawlessly, I have never worked on an assembly that fit together so perfectly!

When I had questions, I called in twice and both times spoke to Tom, who had an answer for me instantly. He clearly had a complete understanding of the products, but he was also able to pull up my design and offer up specific coaching.

This experience far exceeded my expectations in every way!

By: Art F

Art F — Thu, 04 Nov 2010 16:04:21 +0000

Kudos to EasyClosets.com.
Have you ever wondered what truly exceptional customer service feels like? If you want to experience it first hand, do business with EasyClosets.com. I was initially skeptical about designing and purchasing our master bedroom closet online, but I read quite a few positive reviews from others who had very good experiences with EasyClosets.com. I decided to try them.
The first step was the closet design, all done via their extensive online design tool. It was a little tricky at first, having to download the JAVA software, and get familiar with how the design tool works. The tool lets you try as many designs as you’d like, and saves them so you can come back and work on them when you have time. After my 3rd design iteration, my wife approved, and I was ready to call and order.
This is where things get really good. I called on a Wednesday morning, went over the design with a very helpful and knowledgeable design consultant, placed the order, and received the closet two days later on Friday – unbelievable!! It came in 16 boxes, each clearly labeled with the specific contents. Box number 1 is to be opened first, and it contains a detailed set of clear instructions on how to unpack and take a full inventory, using an included inventory listing to check off against. It took me about 2 hours to get everything open, checked, and sorted. There were no errors, nothing damaged, nothing missing. The most pleasant surprise was the high quality of the hardware, from the steel track to the brushed nickel rods, as well as all the shelving support.
On Saturday, I started following the detailed installation instructions, with no confusion or misunderstandings. The track goes up first, and I was extremely careful to find and use studs for support. The trickiest part of my installation was a 7 foot tall, 14 shelf shoe unit, on a pocket door surface. It took a little extra time to find the studs that would support this very heavy unit, which also had to be cleated for stability. By the end of the day, all the track was up.
On Sunday, I started hanging the verticals and installing the cam(structural) shelves. What a pleasant surprise to have these go in with almost no effort. The European cam hardware could not be easier, or faster, to install.
At one point, though, I realized that one of the verticals should have been finished (i.e. no shelf holes showing through), because the bottom half would be visible when entering the room. I knew I would have to call and get a replacement, and wondered how the post sale experience would be. Well, sure enough, my call was received by a support rep who said “Our goal is perfection”, and immediately sent the replacement part, again 2nd day delivery, at no charge. One more call was required to replace a shelf connector that I had cut incorrectly. Even though I was willing to pay for my mistake, they again insisted on sending a replacement at no charge.
The closet is finished, my wife is happy, and my thanks go to Easyclosets.com for a fantastic experience.

By: Susan K

Susan K — Thu, 21 Oct 2010 16:13:24 +0000

We designed and purchased 2 double and 1 large walk-in closet system from EasyClosets.com. The website is very easy to navigate and there is always help available if needed. My husband was very impressed with the detailed, easy-to-follow instructions included for each closet. We would not hesitate to use EasyClosets in the future and have already recommended them to friends who are building a new home. The product is well made, and the hardware is good quality. Couldn’t be happier with EasyClosets.